Shipping policy

Montana Tallow we operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Shipping Policy describes how we process, handle, and deliver orders placed through the Services. By placing an order with us, you acknowledge that you have read and agree to this Shipping Policy.

Please read this Shipping Policy carefully before making a purchase.

Order Processing

We process all orders in the order they are received. Processing time generally takes 1–3 business days, excluding weekends and holidays.
During periods of high volume, processing times may be extended.

Once your order has been processed, you will receive a confirmation email containing your tracking information (if applicable).

Please ensure that all shipping information is accurate at checkout. Incorrect or incomplete information may result in delays or returned shipments. We are not responsible for delays caused by incorrect addresses provided by the customer.

Shipping Methods & Delivery Time

We offer several shipping options through our third-party logistics and carrier partners. Delivery timeframes depend on the method selected at checkout and your shipping destination.

Estimated delivery windows (after order processing) are:

  • Standard Shipping (US): 3–7 business days
  • Expedited Shipping (US): 2–4 business days
  • International Shipping: 7–21 business days depending on destination and carrier availability

Delivery times are estimates and not guarantees.
Actual delivery may vary due to factors outside our control, such as carrier delays, customs processing, weather issues, or high-volume periods.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Your shipping address
  • The weight and dimensions of your order
  • The shipping method you select

From time to time, we may offer discounted or free shipping promotions. These promotions will be clearly displayed when available.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link. It may take up to 24 hours for tracking information to update after the carrier receives the package.

If you do not receive tracking information, please contact us at mark.o@naturalabs.io.

Shipping Locations

We currently ship to:

  • All U.S. states and territories
  • Select international destinations

If your location is not available at checkout, we may not currently ship to your region.

International Shipping, Duties & Taxes

For orders shipped outside the United States:

  • Customs duties, taxes, and import fees may be assessed by your local customs authority.
  • These charges are not included in our prices or shipping costs.
  • Customers are responsible for paying all applicable customs and import fees.

Please check with your local customs office for details before placing an order.
We are not responsible for delays caused by customs processing.

Lost, Stolen, or Damaged Packages

Once a package is handed to the shipping carrier, it becomes the carrier’s responsibility.

However, we want you to have a great experience:

  • If your package is marked delivered but you have not received it, please contact the carrier first.
  • If your package is lost in transit, contact us and we will assist you in filing a claim.
  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

We will help resolve the issue in accordance with carrier policies and our replacement guidelines.

Order Changes & Cancellations

We begin processing orders shortly after they are placed.
For this reason, we cannot guarantee changes or cancellations once an order is submitted.

If you need to update or cancel your order, contact us immediately at mark.o@naturalabs.io
If your order has already been processed or shipped, we are unable to modify or cancel it.

Returns and Exchanges

For details about returning or exchanging items, please refer to our Return Policy (provide link if available).

Incorrect or Undeliverable Addresses

If an order is returned to us due to:

  • an incorrect address
  • missing information
  • refusal of delivery
  • failure to pick up from the carrier

the customer is responsible for reshipping fees.

We will contact you if your package is returned.
Refunds for undeliverable packages may be issued minus the shipping cost, at our discretion.

Contact Us

If you have questions about your shipment or this Shipping Policy, please contact us:

Email: mark.o@naturalabs.io
Address: 5830 E 2nd St ste 7000 7964, Casper, WY, 82609, US